Personal Data Protection Act (PDPA)



  1. Welcome to Mumsrelle, a dedicated slimming and wellness centre for postpartum mothers. In accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore, this policy outlines our principles and practices for the collection, use, storage, and disclosure of your personal data.
  2. This Data Protection Notice (“Notice”) sets out the basis on which Mumsrelle Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in possession of organisations we have engaged in collecting, using, disclosing or processing personal data for our purposes.


  1. As used in this Notice:“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
  2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
  3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context permits).


  1. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
  2. We may collect and use your personal data for any or all of the following purposes:
    • Performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
    • Verifying your identity;
    • Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
    • Managing your relationship with us;
    • Processing payment or credit transactions;
    • Sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
    • Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
    • Any other purposes for which you have provided the information;
    • Transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
    • Any other incidental business purposes related to or in connection with the above.
  3. We may disclose your personal data:
    • Where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
    • To third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.
  4. We collect personal data through:
    • Registration and consultations at our centre;
    • Online bookings and inquiries
    • Participation in surveys, contests, and promotions
    • Interactions with our social media pages
  5. Personal data including but not limited to:
    • Name
    • NRIC/FIN number (only where necessary)
    • Contact details
    • Health and medical history
    • Payment details
    • Before and after photos (with express consent)
  6. In addition to the broad purposes outlined previously, as part of our membership program, we collect and use your personal data for membership-specific purposes, including but not limited to:
    • Membership Management: Managing your membership account, providing you with our services and membership benefits such as discounts, complimentary treatments, and free assessments as described in our Terms of Service.
    • Billing and Payment Processing: Processing membership fees, which includes obtaining and using your credit card information for monthly recurring charges.
    • Personalization of Services: Using information like health assessments and treatment preferences to offer tailored wellness plans and improvements to our services.
    • Membership Communication: Sending you information related to your membership, including changes to membership benefits, renewal reminders, and other relevant notifications.
  7. Sensitive Personal Data: For membership benefits that include health and wellness treatments, we may collect sensitive personal data such as health and medical history to ensure the safe and effective provision of our services. This collection will always be done with your explicit consent, and such data will be used strictly for delivering the services requested by you.
  8. Consent for Membership-specific Uses: By subscribing to our membership program, you consent to the collection, use, and disclosure of your personal data as described in this section for the purposes of managing and administering your membership benefits.
  9. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
  10. We commit to ensuring the confidentiality of your data. We do not sell, rent, or trade your data. We may, however, share personal data with third-party service providers or other necessary entities, subjecting them to confidentiality obligations to ensure that they offer the same level of personal data protection as we do.


  1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Customer Service Officer at the contact details provided below.
  2. Upon receipt of your written request to withdraw your consent, we may require a reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
  3. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
  4. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.


  1. We use cookies and other tracking technologies to improve and customise your experience on our website and to understand how users interact with our content.
  2. Cookies are small data files that are placed on your device when you visit a website. They are used to remember your preferences, improve site navigation, and gather analytical data that helps us improve our website.
  3. Types of cookies we use:
    • Session Cookies: Temporary cookies that expire and are automatically erased when you close your browser.
    • Persistent Cookies: Remain on your device until they expire or are deleted manually.
    • Third-party Cookies: Placed by third parties, such as Google Analytics, to help us understand user behavior.
  4. Tracking Technologies: Apart from cookies, we may also use web beacons, pixel tags, and other tracking technologies to collect information about your interactions with our website. This data helps us understand usage patterns and improve our services.
  5. Consent and Control: By using our website, you consent to the use of cookies and tracking technologies as described in this policy. Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, it may affect your overall user experience.


  1. If you wish to (a) make an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) make a correction request to correct or update any of your personal data which we hold about you, or (c) raise concerns about our data handling practices, you may submit your request in writing or via email to our Customer Service Officer at the contact details provided below.
  2. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
  3. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).


  1. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
  2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we employ stringent security measures against unauthorized access, disclosure, alteration, or destruction of your personal data. Our online platforms employ encryption, and our personnel are trained in data protection measures.


  1. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Customer Service Officer in writing or via email at the contact details provided below.


  1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
  2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.


  1. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.


  1. By engaging with Mumsrelle and using our services, you consent to the collection, use, and disclosure of your personal data as described in this policy.
  2. You acknowledge and consent that we may capture photographs for documenting the progress of our services, with a focus on ‘before and after’ comparisons. You understand that these visuals without identifiable facial features may be used by Mumsrelle for promotional purposes or to enhance the visibility of our business.


  1. You may contact our Customer Service Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
    Email to [email protected]


  1. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
  2. Any updates to our PDPA policy will be posted on our website, reflecting our ongoing commitment to ensuring the protection of your personal data.

    Effective date : [1 August 2023]
    Last updated  : [22 February 2024]


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